Terms and Conditions – Tods N Kids

Welcome to Tods N Kids! By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making a purchase. Tods N Kids reserves the right to amend these Terms and Conditions at any time without prior notice.

1. General Use of the Website

• This website is operated by Tods N Kids. By using this site, you agree to be bound by the Terms of Use outlined here.
• All content, including images, designs, text, graphics, logos, and videos, is the intellectual property of Tods N Kids and protected under copyright laws. Any unauthorized use of the content is prohibited.
• We are committed to protecting your personal information and privacy as outlined in our Privacy Policy.

2. Product Information and Pricing

• All product descriptions, specifications, and prices are accurate to the best of our knowledge. However, slight variations in product color may occur due to screen settings.
• Prices include all applicable taxes. In compliance with the Federal Budget 2024-25, a 3% increase (15% to 18%) in prices has been implemented.
• Tods N Kids reserves the right to correct any errors in pricing or product details and to cancel any orders placed under incorrect information.

3. Orders and Payments

Order Placement

• Orders can be placed through our website, via phone call, or by messaging us.
• Adding an item to your cart does not reserve it. Items are only confirmed once you complete the checkout process.

Order Confirmation

• After placing an order, you will receive a Sales Order Summary via email within one hour. If you do not receive it, please check your spam/junk folder or contact us at +92-342-3019549.
• Tods N Kids reserves the right to accept, modify, or cancel your order based on stock availability.

Payment Options

• We offer the following payment methods:
  • Cash on Delivery (nationwide in Pakistan)
  • Online Payments (Visa Debit/Credit, Master Debit/Credit)

4. Delivery Policy

• Orders are processed within 24 hours and typically delivered within 3-4 working days for local orders. Delivery times may vary based on stock availability or unforeseen circumstances.
• Delivery charges:
  • Local: Flat rate of PKR 250
  • International: Flat rate of USD 200

Order Tracking

Upon dispatch, you will receive a tracking number via SMS. You can track your order using the provided links from our courier partners:

• TCS
• Call Courier
• Leopard Courier

5. Returns and Exchanges

• Products can be exchanged within 15 days of purchase, provided they are unused, unworn, unwashed, and in their original condition with tags and receipts attached.
• Exclusions: Due to hygiene concerns, baby care and feeding items are non-exchangeable.
• Exchanges depend on stock availability.
• Customers bear the cost of returning items via traceable courier.

6. Cancellations and Modifications

• Orders can be modified or canceled within 1 hour of placement. Once processed, changes cannot be made.
• To cancel an order, email us at hello@todsnkids.com before dispatch.

7. Warranty and Returns

• We stand by the quality of our products. If a product is found defective, we encourage customers to return it for inspection. Approved claims will be processed within 10 working days, and a replacement will be offered.

8. Account Creation and Benefits

• You can shop as a guest or create an account for a personalized experience, which allows you to:
  • Save your shipping details for future purchases.
  • Manage your account, track orders, and review past purchases.
  • Receive updates on promotions and new arrivals.

9. Privacy and Data Protection

• We collect two types of information:
  • Provided Information: Data entered into forms or sent via email (e.g., name, email, shipping details).
  • Automatic Information: Details like IP address, browser type, and connection speed.
• Tods N Kids will not sell or share your data under any circumstances. For more details, refer to our Privacy Policy.

10. Limitation of Liability

• While we strive to provide accurate information and timely service, Tods N Kids cannot be held responsible for delays, errors, or discrepancies arising from unforeseen circumstances.

For Support or Queries

• Email: hello@todsnkids.com
• Contact: +92-342-3019549

Thank you for choosing Tods N Kids! We look forward to serving you.